Management Rules
1. Customer Satisfaction
a. We guarantee 100% satisfaction for our customers and provide safe and pleasant environment.

2. Quality
a. CWI maintenance uses highest quality equipment approved for the cleaning

3. Education and Training
a. CWI maintenance provides adequate education and training in order to achieve cleaning safely and efficiency.

4. Specialized Process
a. CWI maintenance prepares specialized work process provisions depending on the types of buildings (i.e. hospital, hotel, research institute), and provides systematic services using professional workers.

5. Preservation and Building
a. CWI maintenance builds trust with the property owner by providing advice which helps maintain and/or increase the value of the building.

6. Organization
a. CWI maintenance has total of 50 cleaning works and 6 supervisors.
b. CWI maintenance has 4 sub departments as follows :
Cleaning Service Department

• CWI maintenance takes great care in hiring cleaning professionals. Only the best qualified people eventually become a part of the CWI maintenance family.
• They must be self-motivated, reliable, honest, and have a clean appearance.
• CWI maintenance cleaner always abides by safely rules and cleaning regulations.

Training & A/S Department

• CWI maintenance assigns supervisors in accordance of the scale of the cleaning system, enabling communication system to work at all times
• CWI maintenance supervisor manages cleaning system customer service, education of treatment of equipments, and controls safely accident prevention.
• CWI maintenance deals with the A/S matter right away.

Supply Department

• CWI maintenance supplies itself with various cleaning related equipments, thus we can maximize the efficiency of the cleaning system.
• CWI maintenance provides high quality cleaning service with low cost, minimizing extra spending by using our own products and equipments.

Quality Control Department

• CWI maintenance uses CMS(CWI Monitoring System) to evaluate cleaning services in order to meet customer’s demand. If the demand is not met, we would do our best to solve the problems and guarantee customer satisfaction. We also update information and educate our employee’s trough seminar and trainings.
• For this, CWI maintenance is currently working with the professional monitoring company, (SNP marketing CO.) and gets analysis and feedbacks to improve quality our service.
• CWI maintenance confirms to CMS and Strives for better service through education, training, and rewards to the workers.
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